Customer Support Representative (remote)

About Us: Host America is a renowned provider of food management services, committed to delivering exceptional dining experiences to businesses and industries nationwide. With a steadfast dedication to excellence and a culture of innovation, we’re seeking a dynamic Payroll Manager to join our team remotely and contribute to our ongoing success.

Job Description: We are seeking dedicated individuals to join our team as Customer Service Representatives, working from the comfort of their own home. As a Customer Service Representative, you will be the first point of contact for our valued customers, providing exceptional service and support across various communication channels.

Key Responsibilities:

• Handle incoming customer inquiries via phone, email, and chat in a professional and timely manner
• Assist customers with product information, order placement, order tracking, and general inquiries
• Resolve customer complaints and issues efficiently, aiming for first-contact resolution whenever possible
• Provide troubleshooting assistance for technical problems related to products or services

Qualifications:

• Proven customer service experience, preferably in a remote or call center environment
• Excellent communication skills, both verbal and written
• Strong problem-solving abilities and attention to detail
• Ability to multitask and prioritize in a fast-paced environment
• Proficiency with computer applications and software, including Microsoft Office suite and CRM systems
• Reliable internet connection and quiet workspace conducive to virtual meetings

Join us at Host America and be a pivotal part of our remote team, driving excellence in payroll management and contributing to our mission of delivering unparalleled dining experiences across the nation. Apply today and embark on a rewarding journey with us!